About Brightline IT
Brightline IT provides reliable, flexible IT support for businesses of all sizes. We specialize in remote and onsite solutions that keep your systems secure, efficient, and running smoothly.
What We Do
Support & Helpdesk
Remote troubleshooting, user & email management, device setup, and ongoing support.
Networking & Infrastructure
End-to-end networking: routing, switching, Wi-Fi, firewalls, POE, monitoring, and secure infrastructure solutions.
Workplace IT & Management
Apple device mgmt with JAMF, identity & access (Okta), Google Workspace, and endpoint security compliance.
Consulting & Strategy
IT roadmaps, cost optimization, migrations, and scaling plans—aligning tech with your business goals.
Support Packages
Choose the package that best fits your business needs. All tiers can be tailored to your company’s specific requirements.
Tier 1 – Remote
Lean & flexible remote support
- ✅ Remote troubleshooting
- ✅ User & email management
- ✅ Device setup & remote maintenance
- ✅ IT consultation (remote)
- ⏱ Response: 24 hrs (business days)
Tier 2 – Hybrid
Remote + onsite, balanced coverage
- ✅ Everything in Tier 1
- ✅ 1 onsite visit/month (up to 4 hrs)
- ✅ Network & connectivity checks onsite
- ✅ Printer & hardware troubleshooting onsite
- ⏱ Priority response: 12 hrs (business days)
Tier 3 – Full Coverage
Proactive, ongoing IT management
- ✅ Everything in Tier 1 & 2
- ✅ Weekly onsite (up to X hrs/week)
- ✅ Backup & data security
- ✅ Monitoring & preventive maintenance
- ✅ Proactive IT strategy & scaling
- ⏱ Emergency response: 6 hrs (business days)